Riff Raff Terms of Use

Riff Raff Terms of Use

Riff Raff Terms of Use

1. Agreement to Terms

By accessing and using Riff Raff, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our service.

2. Description of Service

Riff Raff is an AI-powered workflow that leverages Slack to help teams work faster together. The service includes:

  • AI-powered interactions through Slack

  • Integration with third-party AI models (including OpenAI, Anthropic, and Google)

  • Collaborative editing and workflow features

  • Other features as described in our service documentation

3. User Eligibility and Account Information

To use Riff Raff, you must:

  • Be at least 18 years old

  • Register for an account with valid and accurate information

  • Maintain the security of your account credentials

  • Notify us immediately of any unauthorized access or security breaches

  • Have authorization to use Riff Raff within your organization's Slack workspace

4. User Conduct and Responsibilities

You agree to:

  • Use the service in compliance with all applicable laws and regulations

  • Not use the service for any illegal or unauthorized purpose

  • Not attempt to probe, scan, or test the vulnerability of our systems

  • Not interfere with or disrupt the service or servers

  • Not attempt to access accounts or data not belonging to you

  • Be responsible for all content created, transmitted, or displayed while using the service

  • Not use the service to harass, abuse, or harm others

5. Content and Data

5.1 Your Content

You retain ownership of any content you create or upload through the service. You grant Riff Raff a license to use, copy, transmit, and display this content as necessary to provide the service.

5.2 AI-Generated Content

  • Content generated through our AI integration is provided "as is"

  • We make no warranties about the accuracy, reliability, or appropriateness of AI-generated content

  • You are responsible for reviewing and validating any AI-generated content before use

5.3 Slack Integration

  • You acknowledge that Riff Raff integrates with Slack and processes certain Slack messages

  • We only process messages that are:

    • Sent via slash command to invoke Riff Raff

    • Sent in channels created by our service

    • Sent as direct messages to our bot

6. Intellectual Property Rights

6.1 Our IP

  • The Riff Raff service, including its original content, features, and functionality, are owned by us and protected by intellectual property laws

  • You may not copy, modify, create derivative works, or exploit any part of the service without our permission

6.2 Third-Party IP

  • The service may integrate with third-party services and contain third-party content

  • All third-party content remains the property of its respective owners

7. Privacy and Data Protection

Your use of Riff Raff is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at [LINK TO PRIVACY POLICY].

8. Payment Terms

8.1 Subscription Model

  • Riff Raff is offered as a monthly subscription service

  • Pricing is based on a per-user basis

  • Current pricing can be found on our website or through our sales team

  • We reserve the right to change subscription fees upon notice to you

8.2 Payment Processing

  • All payments are processed through Stripe, our third-party payment processor

  • By subscribing to Riff Raff, you agree to provide current, complete, and accurate purchase and account information

  • You agree to promptly update your account and payment information, including email address and payment method, to ensure we can complete your transactions and contact you as needed

8.3 Billing Cycle

  • Your subscription will be billed on a monthly basis

  • Billing cycles start on the date you initiate your subscription

  • Payment will be charged to your payment method on file at the time of purchase

  • Subscription fees are non-refundable except as required by law or as explicitly stated in these Terms

8.4 Automatic Renewal

  • Your subscription will automatically renew unless cancelled

  • You will be charged the then-current rate for your subscription plan

  • Renewal charges will be processed through your payment method on file

8.5 Changes in User Count

  • You will be billed based on the total number of authorized users in your account

  • Adding users during a billing cycle will result in pro-rated charges for the additional users

  • You are responsible for maintaining an accurate user count and removing users who should no longer have access

8.6 Failed Payments

  • If a payment fails, we will attempt to process the charge again within 7 days

  • If payment continues to fail, we reserve the right to:

    • Suspend or terminate your access to the service

    • Change your payment due date

    • Charge you for any costs we incur due to the failed payment

8.7 Cancellation

  • You may cancel your subscription at any time through your account settings or by contacting our support team

  • Upon cancellation, you will retain access to the service until the end of your current billing period

  • No refunds will be issued for partial months of service or unused portions of your subscription

8.8 Taxes

  • Listed prices do not include taxes

  • You are responsible for paying all applicable taxes associated with your subscription

  • If we are required to collect or pay taxes, these costs will be added to your billing statement

9. Termination

We may terminate or suspend your access to the service immediately, without prior notice or liability, for any reason, including:

  • Violation of these Terms

  • At your request

  • If we believe termination is necessary to protect our service, other users, or third parties

10. Disclaimers and Limitations of Liability

10.1 Service "As Is"

The service is provided "as is" and "as available" without warranties of any kind, either express or implied.

10.2 Third-Party Services

We are not responsible for:

  • The content or operation of third-party services (including Slack and AI model providers)

  • Any damages resulting from third-party services

  • Interruptions or errors in third-party services

10.3 Limitation of Liability

To the maximum extent permitted by law:

  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages

  • Our total liability shall not exceed the amount you paid for the service in the 12 months preceding the claim

11. Indemnification

You agree to indemnify and hold harmless Riff Raff and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the service or violation of these Terms.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any changes via email. Continued use of the service after such modifications constitutes acceptance of the updated Terms.

13. Governing Law and Jurisdiction

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions.

13.2 Jurisdiction and Venue

Any dispute arising from or relating to these Terms or your use of Riff Raff shall be brought exclusively in the state or federal courts located in Massachusetts. You consent to the personal jurisdiction of such courts and waive any objection to proceedings in such courts.

13.3 Compliance with Massachusetts Law

These Terms shall be interpreted and enforced in accordance with Massachusetts law.

13.4 Dispute Resolution

Before filing any legal action arising from or relating to these Terms, you agree to:

  • Provide us with written notice of your claim

  • Allow us 30 days to respond to your claim

  • Participate in good faith in informal dispute resolution efforts

13.5 Statute of Limitations

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of Riff Raff or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.

13.6 Severability

If any provision of these Terms is found to be unenforceable or invalid under Massachusetts law, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect.

14. Contact Information

For any questions about these Terms of Service, please contact us at privacy@riffraff.ai.

15. Effective Date

These Terms of Service are effective as of 10/24/24.

Last Modified: 10/24/24